Last Updated: April 1, 2022
- visitors and users of our website;
- prospective and current customers using MojoHost hosting and information technology services and support (“Services”);
- service providers and business partners; and
- other individuals with whom we interact.
What Personal Information We Collect About You and How We Collect It
“Personal Information” or “personal data” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural, or social identity.
Information you provide to us: We may collect Personal Information, including your name, address, phone, email, payment information (including credit or debit card number), and other information that you enter directly onto or in connection with our website. Generally, Personal Information is requested when: (1) MojoHost customers log into the website for products and services and (2) when visitors to our website request certain information about MojoHost products and services. If you do not provide the requested Personal Information, you might not be able to access all or parts of the website or purchase products and services.
Social media platforms or other forums: We may receive information that’s stored or processed by nonparties, including the social media platforms Facebook®, Twitter®, and LinkedIn® when you interact with us through these social media platforms. MojoHost websites might include social media features including the Facebook “Like” button and widgets including the “share this” button. These features might collect your IP address and details of the pages you are visiting on MojoHost websites. Social media features and widgets are either hosted by a nonparty or hosted by MojoHost websites. Each social media platform might have its own privacy policies that specifically govern its use of social media features.
MojoHost websites might also feature bulletin boards, blogs, or forums. Any Personal Information that you choose to submit through such a forum might be read, collected, or used by others who visit these forums and might be used to send you unsolicited messages.
Other methods of collection: We may also collect Personal Information from or about you in other ways, including through your contact with our customer support teams, your results when you respond to a survey, and your interactions with members of the MojoHost corporate family or other companies.
End-user collection and processing: In some cases, MojoHost administers the site for our customers, and in these circumstances, we have no direct relationship with the individuals about, for, or from whom Personal Information is collected. If you are a customer or end user of a MojoHost customer (for example, you are an end user of our customer’s product or service) and you have questions or complaints about how your Personal Information is processed, please contact our customer directly. You understand that your use of the site might depend on terms and policies provided by our customer and that MojoHost is not a party to those agreements.
Collection of information from children: Our Services are available for purchase only for those who over 18-years old. We do not knowingly collect Personal Information from individuals under 18-years old. MojoHost does not target the website toward children. We encourage parents and guardians to monitor their children’s online activities and ask that they do not submit any Personal Information. Adults who interact with MojoHost should further take care that they do not provide any information about children.
How We Use the Personal Information We Collect; Purposes and Legal Bases for Processing
Our primary purpose for collecting and processing Personal Information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your Personal Information to:
|Process data according to our contractual relationship or employment relationship||
(1) Necessary for performing a contract or similar arrangement to which you are a party; and
2) Managing the employment relationship
|Operating this website||
(1) Performing the agreement between you and Mojohost; and
2) Legitimate interest, including our economic interest in offering you products and services
|Collecting registration date from the registered name holder||Performing the agreement between you and MojoHost or its registrar, Hexonet|
|Providing support or carrying out the service(s) you have requested or authorized||Performing the agreement between you and MojoHost|
|Troubleshooting your issue and providing you with more effective customer service||Performing the agreement between you and MojoHost|
|Distributing alerts concerning product upgrades, special offers, white papers, upcoming events and webinars, updated information about existing and new products and services from MojoHost or our partners, and to measure the effectiveness of these communications||
(1) Explicit consent;
2) Performing the agreement between you and MojoHost; and
3) Legitimate interest, including our economic interest in making you personalized offers
|Processing payments for products or services you purchased||Performing the agreement between you and MojoHost|
|Facilitating account creation and login if you choose to register or login to our website using Facebook or Google||Your consent|
|Providing or operating products or services that might engage in automated decisionmaking or profiling||Explicit consent, which you may withdraw at any time|
|Operating and manage our business operations||
(1) Performing the agreement between you and MojoHost; and
2) Legitimate interest in ensuring the proper functioning of our business operations
|Improving the security and functioning of our website, networks, and information||Legitimate interest in providing a good user experience and ensuring networks and information are secure|
|For those other purposes as required or permitted by law||Complying with legal obligations|
How We Share Personal Information with Third Parties
MojoHost partners with and occasionally hires other companies to provide services on its behalf. Examples include partners or vendors who provide hosting, domain registration (Hexonet), technical support, data analysis and insight, customer service, marketing, billing, and those that assist with financial transactions. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information. These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any purpose not defined in the contract.
We may also share your information as follows:
- with our subsidiaries and affiliates;
- with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MojoHost’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by MojoHost is among the assets transferred;
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MojoHost, its customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction;
- to investigate fraud or comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to comply with any ICANN, registry, or ccTLD rules, regulations, and policies when you register a domain name with us (for reasons critical to maintaining the security, stability, and resiliency of the Internet, this includes the transfer of domain name registration information to the underlying domain registry operator and escrow provider and publication of that information as required by ICANN in the public WHOIS database or with other third parties that demonstrate a legitimate legal interest to that information);
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information; and
- with your consent.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
How We Protect and Store Personal Information
How We Use Tracking Technologies
Do-Not-Track (DNT): DNT is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other nonparties. We do not currently respond to DNT signals. Thus, nonparty web analytics companies might collect information about your online activities over time and across our website and other online properties.
How You Can Opt Out of Marketing Communications
We may contact you to alert you of upcoming events, webinars, white papers, and promotional campaigns for our products and services. If we decide that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection.
MojoHost honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from us by using the opt-out methods described in that communication. For example, if you wish to stop receiving email marketing communications from us, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication. You may also submit a request by emailing email@example.com.
How You Can Access or Change Your Personal Information
You may contact us at any time to inquire about the Personal Information we collect about you. Depending on the website you use, you may access, correct, or request deletion of your Personal Information by logging into your account or you may email firstname.lastname@example.org. We will respond to your request within a reasonable time.
We may need to request specific information from you to help us conﬁrm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.
If MojoHost processes information about you for one of our customers, please direct your privacy inquiries and requests for access, correction, or deletion of Personal Information to the customer. If a customer requests that we remove information, we will respond within a reasonable time.
We may need to retain your information for a period to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or use agreement, or take other actions as required or permitted by law.
What Additional Privacy Rights Are Available in Certain Locations
How We Transfer Personal Information Across Borders
You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing Personal Information to a company in the United States, and (c) that MojoHost must adhere to United States federal and state law. You acknowledge that Personal Information collected on our website might be stored and processed in the United States or any other country in which MojoHost, its affiliates, partners, service providers, or agents maintain facilities, and while in those jurisdictions might be subject to access under the laws of those jurisdictions. Each
of these countries has different privacy laws that afford varying levels of protection for your Personal Information, and those laws might be less stringent or might not be as comprehensive as those laws that exist in your country.
MojoHost previously certified that it adhered to the Privacy Shield Frameworks regarding the collection, use, and retention of Personal Information transferred from the European Union, United Kingdom, and Switzerland to the United States. We later withdrew from the Privacy Shield Frameworks because of the decision of the European Court of Justice (ECJ). MojoHost will continue to use data transfer agreements that include the SCCs and supplementary measures where applicable, to legitimize transfers of Personal Information.
Your California Privacy Rights
If you are a California resident, California law provides you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit our CCPA Policy. As a “Service Provider” as defined in the California Consumer Privacy Act (CCPA), MojoHost will not sell, retain, use, or disclose Personal Information for any purpose other than as set out in an agreement with our customer or as otherwise permitted or required by the CCPA.
California’s “shine the Light” law (Civil Code Section 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please email email@example.com.
Your Nevada Privacy Rights
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: firstname.lastname@example.org. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
How You Can Contact Us
Chief Privacy Officer
Easy Online Solutions, Ltd. 21671 Melrose Ave.
Southfield, MI 48075
If you have an unresolved privacy or information security concern that we have not addressed satisfactorily, you may submit your dispute in the International Institute for Conflict Prevention & Resolution for resolution under its privacy dispute resolution rules available at https://www.cpradr.org/resource-center/rules/international-other/other/privacy-dispute- resolution-rules.
Where applicable, individuals may also reach out to their national privacy authorities and ask for their support. MojoHost is committed to coordinate and collaborate with applicable privacy regulators or authorities.
Under Article 27 of the General Data Protection Regulation (GDPR), we have designated Kathy Dolk of New Business Support as our EU Representative. You may contact her by email at email@example.com, by phone at +31 20 250 2333, or by mail at PO Box 14899, 1001 L J Amsterdam.